“I discovered Orgahue through BVOY and I’m so glad I did. The products feel high quality and have become a really easy part of my skincare routine. I love that BVOY carefully selects Korean beauty products instead of making me search through hundreds of brands myself.”
WE’RE HERE TO HELP
We carefully curate products from trusted Korean brands so you can discover innovative formulas and thoughtful wellness essentials from Korea, all in one place.
Whether you have a question about a product, shipping, orders, or anything else, you’ll find answers to some of our most common questions below. If you can’t find what you’re looking for, simply use the contact form on this page and our team will be happy to help.
Frequently Asked Questions
What is BVOY?
BVOY is an Australian-based online store offering a curated selection of Nutrition skincare, and beauty products from Korean brands. Our goal is to make innovative Korean products more accessible to customers across Australia.
Where does BVOY deliver?
We currently deliver exclusively to Australia, New Zealand and Singapore.
Are your products sourced from Korean brands?
Yes. BVOY focuses on products from Korean brands, carefully selected based on their quality, ingredients, innovation, and appeal to Australian customers.
Are your skincare products suitable for all skin types?
Skin can react differently to different ingredients and formulations. We recommend reviewing each product's ingredients and directions before use and choosing products according to your individual skin needs. If you have particularly sensitive skin or specific concerns, consider consulting a qualified skincare professional.
How do I know which product is right for me?
Every product page provides information about the product, its key features, ingredients, and recommended use where available. If you’re unsure which product may be suitable for you, contact our team through the contact form on the contact us page and we’ll do our best to point you in the right direction.
How long does delivery take?
Delivery times can vary depending on your location within Australia and the shipping option selected at checkout. Your estimated delivery information will be provided during the checkout process. Once your order has been dispatched, you may also receive tracking information where available.
How can I track my order?
If tracking is available for your selected shipping method, we’ll provide tracking details once your order has been dispatched. You can use these details to follow your delivery with the relevant carrier.
Can I change or cancel my order after placing it?
We aim to process orders as quickly as possible. If you need to change or cancel an order, contact us as soon as possible through our contact form. While we’ll do our best to accommodate your request, changes or cancellations may not be possible once an order has been processed or dispatched.
What should I do if my order arrives damaged or something is missing?
If your order arrives damaged, incorrect, or is missing an item, please contact us as soon as possible through the contact form on this page. Include your order number and, where relevant, clear photos of the package or products so our team can investigate and assist you.
How can I contact BVOY?
You can contact the BVOY team using the contact form available on the Contact us page. Please provide your order number where applicable and include as much information as possible about your question so we can assist you efficiently.